Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Agoda (Kuala Lumpur)
Colloquio
I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability.
After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues.
Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Agoda (Kuala Lumpur) nel mese di ott 2025
Colloquio
The interview takes 3 times,
First interview is a sample and quick interview, and some information sharing .
Second Interview is typing skill and within 40minutes, answer Japanese email and english email.
Third Interview is interview with the Team leader its take around 1 hours.
Domande di colloquio [1]
Domanda 1
What will I do, if the company change their company aim
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Agoda (Kuala Lumpur) nel mese di ago 2025
Colloquio
Clear step by step process. You need to complete a test where you need to respond to a customer email. The test instructions are very clear on what their requirements are.
Domande di colloquio [1]
Domanda 1
Responding an email about customer experience issue
