After applying through their webpage I received an email the next day stating they want to offer me an interview if I was still interested. Having confirmed my interest, the next day I got another email - from a different email address with instructions to register to a third-party website in order to complete an online interview which consisted of 8 questions - 4 written and 4 video. Two weeks later I received another email from a third email address thanking me for doing the interview but that I was not the right fit for the position after all. The issue I take with the interview process is a complete lack of personal contact - none of the emails were signed with a person's name/position within the company and the interview did not allow for any additional questions or feedback nor was the feedback given even after I asked for one.

I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall. 1. Screening Interview with HR They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario. 2. Interview with the Hiring Manager After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios. 3. Final Interview The final round mainly focused on core values, culture fit, and my passion for the role.