The interview process with BMO was honestly one of the most poorly handed processes I have ever encountered. I was offered an interview where I answered a list of questions and recorded my answers. I was told that I would hear back within a week or two. After not hearing back, I called my contact person and was told they would check with the hiring manager and let me know. Again, I did not hear back from anyone for a couple weeks. I had pretty much lost hope at this point, but I again attempted to reach out to my contact person. I left a message and did not hear back. About five months later, I received a call from the person I had originally been in contact with. They wanted to know if I was still interested in a position. Of course, the only position they had available was not even at the location I had applied for, but one 30 minutes away. Needless to say, I was not interested. This could just be an HR problem in my local region, but five months of radio silence for a customer service position is hardly reasonable.