Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto 4 giorni. Ho sostenuto un colloquio presso CSC (Coppell, TX) nel mese di ott 2009
Colloquio
I was hired on as a subcontractor. The job listing did not include the company name. I then had a phone conversation with the recruiter who then set up an interview at the local CSC office.
The interview itself consisted of general personality questions, a role play of a customer problem scenario, and a relatively simple technical test to verify computer knowledge.
Domande di colloquio [1]
Domanda 1
They presented the following scenario: a customer calls and reports that they had gone to lunch and the internet wasn't working when they returned. I was then required to go through the troubleshooting steps to determine that the user's modem had failed.
Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso CSC (Nashville, TN) nel mese di dic 2016
Colloquio
Was a super easy hiring process. if you know your stuff about customer service your in.
Recuruiting will call and go over what you need to say and how to dress, yes some people have no idea how to present themselves for an interview.
Domande di colloquio [2]
Domanda 1
How have you handled a difficult customer experience?
Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso CSC (Nashville, TN) nel mese di apr 2016
Colloquio
I interviewed with a Supervisor at CSC, John Baker Jr and the interaction with him was very positive. Walking through the call center was a little depressing, because no one in the place seemed happy and John even described a couple of CSRs who had outbursts on the phone. They had hired some less than desirable people in previous training classes. He was very upbeat and friendly. He was impressed with my background and let me know immediately that he was going to let the agency know that he wanted to bring me on board.
Ho presentato la mia candidatura online. La procedura ha richiesto 5 giorni. Ho sostenuto un colloquio presso CSC (Remote, OR) nel mese di gen 2016
Colloquio
Phone Call with focus on current role and what future opportunity would look like.
Slightly hard to hear and understand interviewer. Felt more like the interviewer needed to reach a quota for speaking to potential candidates.
