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      Ricerche correlate: Recensioni su Consumers Energy | Offerte di lavoro di Consumers Energy | Stipendi di Consumers Energy | Benefit di Consumers Energy
      Colloqui di Consumers EnergyColloqui per Customer Service Representative presso Consumers EnergyColloquio di Consumers Energy


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      Colloquio per Customer Service Representative

      29 dic 2021
      Dipendente anonimo
      Royal Oak, MI
      Offerta accettata
      Esperienza neutra
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 mesi. Ho sostenuto un colloquio presso Consumers Energy (Royal Oak, MI) nel mese di lug 2021

      Colloquio

      Be prepared for a long, multi-step process. You will deal with an application and a screener before you actually speak to the people who will make the decision. In my case this was done via Teams.

      Domande di colloquio [2]

      Domanda 1

      How do you deal with the boredom of repetitive call types
      Rispondi alla domanda

      Domanda 2

      Name a time when you were forced to find an out of the box solution
      Rispondi alla domanda

      Altre recensioni di colloqui per Customer Service Representative presso Consumers Energy

      Colloquio per Customer Service Representative

      12 ago 2014
      Dipendente anonimo
      Royal Oak, MI
      Offerta accettata
      Esperienza positiva
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 mesi. Ho sostenuto un colloquio presso Consumers Energy (Royal Oak, MI) nel mese di lug 2014

      Colloquio

      I applied through LinkedIn at the end of May. I was contacted within a week to take 3 different online assessments over the next month . A personality test an IQ and math test and a customer service simulation with a typing test, where you would help customers make appointments and data entry. I was then emailed that I passed and needed to come in to take more assessments. There was 20 or so other people also their to take the test. The test was the same type of questions as the IQ test (logic, which word doesn't fit with rest, math, etc.) But more questions and more time. After the test was over, everyone but four people including myself was told to step out I'm the hallway. He closed the door and informed the 4 of us that we had passed. We set up a time to be called within the next two days for our phone interview. The phone interview explained the position and informed me that the drug test was urine and hair. The questionsecond were similar to name a time when you had to deal with a difficult co-worker. I received an email I passed and needed to come in for the panel interview within a week and half. 3 people took turn asking questions and writing down your answers. I was offered the position the following week contingent upon background and drug test.

      Domande di colloquio [1]

      Domanda 1

      Name a time when you didn't agree with company policy. What is your weakness? How do you deal with difficult customers? Is there anything in your life that would prevent you from being available at all hours? What made you apply for this position?
      1 risposta
      2

      Colloquio per Customer Service Representative

      17 set 2015
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Consumers Energy nel mese di mar 2014

      Colloquio

      Interview was pretty straight forward. Two person interview after you're lucky enough to make it thru a ton of test. I don't know if these test are designed to see if you're actually intelligent or if you're glutton for punishment or to see how much abuse you can take. But anyways after the standard interview questions they give you a carbon monoxide detector and have you give them a sales pitch to see how you sell. They don't tell you how much you are expected to sell until you actually are hired though. Then they proceed to tell you about gas emergency calls and how you'll be required to wear a pager and be on call for emergencies etc. They fail to mention that if you're at the bottom of the seniority pool that essentially you will literally be stuck with said pager for the rest of your life. At the mercy of being paged in at any given time and held over your shift without much warning also at any given time.

      Domande di colloquio [1]

      Domanda 1

      Tell us about a time when you had a difficult customer and how did you respond
      Rispondi alla domanda

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