Interview process included recruiter screening, behavioural interview, and a final-stage face-to-face interview with a written scenario exercise. The process was professional and communication was generally clear throughout. The interviews focused heavily on communication, structured thinking, prioritisation, stakeholder management, and handling IT support scenarios rather than purely technical knowledge. The final interview included a written exercise around communicating a company-wide IT permissions change to staff, followed by discussion questions about user management, handling resistance from employees, and prioritising requests. There were also competency-based questions around troubleshooting, onboarding, vendor management, workload prioritisation, and customer support. The interview itself was challenging and quite corporate in style. One area future candidates may want to prepare for is delivering answers in a very concise and structured way, as the panel appeared to value clarity and directness highly. Although I was unsuccessful, the recruitment team provided constructive feedback afterwards, which I appreciated.