Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Delta Air Lines (Philadelphia, PA)
Colloquio
There are three parts to complete before your are offered the position. First the questionnaire/test. Then video recorded answers to scenarios they ask. Then in person interviews. There was about 5 days to two weeks between each step of the process.
Domande di colloquio [1]
Domanda 1
When is a time you were faced with a difficult customer.
Ho sostenuto un colloquio presso Delta Air Lines (Atlanta, GA)
Colloquio
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Ho sostenuto un colloquio presso Delta Air Lines (Singapore)
Colloquio
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Domande di colloquio [1]
Domanda 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Domande di colloquio [1]
Domanda 1
How would you handle a customer who's been forced to take a different flight from one they've booked.