For the Data Entry Clerk, we had over 300 applications so the first phone interview is very brief and usually under 10 minutes. This time is spent reviewing credentials. We understand you spent a lot of time preparing for the phone interview and are sorry that you felt your interviewer was rude and impolite. We have been working to improve our hiring process over the last 2 years and we will take your opinion and feedback seriously. Our recommendation if you feel you did not have enough time to highlight your background or experience is to write an email or cover letter to stand out from the overflow of applicants.