First is the phone interview with the recruiter. They just go over your resume, positions you held, what you did there. Be sure to talk IN DETAIL about your job responsibilities. Talks about YOURSELF. Don't say "we," say "I." I got told before that my answers were too short, so don't think keep it short and sweet. Tailor your answers towards the job. Fifth Third Personal Bankers need to be able to do cold calling, get new business, and very motivated. Then you'll move on to the Financial Center Manager and the Regional Manager. They want to hear the situation, what you did, what happened, and the outcome. They also want you to take ownership of problems. They want to hear GREAT customer service and teamwork. They told me what sets them apart from other Banks, like Chase, or BoA, is the customer service. Dress in business professional attire, bring copies of you resume, take notes. Questions will include: Tell me a situation you did not get along with a co-worker and how you handled it. Tell me two times you had great customer service. Tell me a time you had a great sale. What are 3 qualities in your ideal manager. Tell me a time where something happened and it worked in your favor. Tell me a time where something happened and it did not work in your favor. Tell me a time you did not agree with a company policy. Are you comfortable with speaking in groups, presenting products and features. Why do you want to work for Fifth Third Bank. I applied to 3 branches, and really wanted one specific one. So the next day I emailed the Financial Center Manager, thanked them for speaking to me, and went over a couple things he said he wanted in a Personal Banker, stating those are best traits. The next week the recruiter should give you a call. What's good is within a year they require Personal Bankers to get licensed.