I received a call the same day I applied online through Career Builder. Spoke to a woman who was very nice. She basically asked me some questions over the phone. Things like tell me about yourself, whats your definition of customer service and how would you handle an irate customer. She was very detailed about what the company offers as far as benefits goes (your bday is considered a holiday!) I then received a call the following day from HR lady she was super nice as well. The day of the interview I met with the Call Center supervisor as well as the HR lady. They spoke mostly about what the job is all about. They did ask me to go through all my jobs and what I did there. Last question was how I would handle an irate customer. They then asked if I had a minute to meet with the Manager which I did. When he came in he was very nice but more serious. He asked why I moved from out of state (I am guessing he was trying to gauge if I would be here for good) All in all the interview went really well and the manager told me that the other ladies told him I interviewed really well. So all in all no hard questions, they didn't have a list of questions in front of them either so it was easy...I am glad I had 4 questions to ask which made the interview a little longer because at one point it looked like it would of been a 15 minute interview and I just had to make sure they remembered me! LOL Oh and they gave me a bottle of water which was a nice touch.