You will initially have an skills test to show your typing speed and accuracy. Make sure you take your time you will have two times to complete it but the goal is to do better on the second time because it shows you learn from mistakes. Next you will have a role playing situation to show you customer service skills such as how you respond and how well you listen to the caller. Finally you will meet with a supervisor from your department if you are successful in the pre-screening and they will tell you the hours and the pay and ask if you will accept the position. Once accepted they send you to a two week paid licensing training that prepares you for the state insurance licensing test once all completed successfully you will begin training for your position for about 2-3 months before you will officially start working.