After filling out the application on the website I got a call from a recruiter within a week. That first call was basically to make sure that i fit the bare minimum requirements for the job, like bachelors degree, willing to move/already live in the right city, etc. Then she set up a longer more in depth phone interview that lasted about an hour and asked typical interview questions like, "tell me a time......." type of questions. After that she invited me to an all day interview at the job site. You can do these next steps over multiple days, but I had limited time and did them all in one. In the morning is the computer test where you input peoples name, expiration date, policy, and other things into the computer. This test is pretty easy. It does get pretty hectic towards the end, but just stay calm and remember to input as much as you can and you will do fine! Its just meant to show you know how to listen and input information where you should. Its not supposed to be that difficult. Then after that you do a sales test. You go into a room they give you a pamphlet, mine was on a car wash that comes to you, and then your interviewer goes and calls you pretending to be a customer and you have to sell them the car wash. This is pretty tough if you are new to sales, but you have to be good at sales to get the job! Once you pass that you go on to a 1:1 interview with someone that currently holds your job. Sadly, that is where my day ended, although I know there were more steps in the interview process I was not invited to.