I'm sorry to hear your experience was less than stellar. We strive to create raving fan candidate experiences and it looks like we fell short. We recruit for most roles within our internal team but as our hiring needs have grown, we've needed to bring on external partners to keep up with demand. With any new recruiter / external partner, there is a learning curve and calibration. I appreciate you bringing this to our attention. In order to address the matter best, I'd like to learn more. If you're open to it, please email me personally at brandon.wadley@gong.io to connect.