I send in an online aplication and resume. The franchisees called the shop and told the manager to interview me. It was very casual. The manager "apologized for looking so unkept." (which she did.) I had submitted a resume, but was required to fill out an application and take a personality test. (apparently, I was HIGHLY employable in the personality dept.) She assured me my inexperience wasn't a problem, that the company offered training. She reassured me "I'd get it." The atmosphere was relaxed, and the staff seemed generally "happy" to be there. She swore she LOVED the company. I told her I would have to get her extra information she wanted for one of my references, and she said, "That's OK...I won't check them, anyway." I shared a few personal things about my "philosophy about overcoming hardships though grounding myself in something greater than myself, and that faith was a big part of my life, but I didn't need Sundays off for "religious reasons." in my interview. She then introduced me to the pastor's wife who worked there and said, "This is _____ and she has the same values that YOU have." I thought she was presumptuous, unprofessional, inappropriate and a complete idiot to be honest with you.