I'm sorry to hear that your interview with us didn't deliver the experience you were hoping for. As we haven't received this type of feedback before, we'd be keen to understand more about your experience to put it right in the future. We always try to provide interview feedback verbally to you or the agency if you haven't applied directly and not in written form. We can assure you that we don't provide boilerplate feedback, and I sincerely apologise that a member of our team got your name wrong. Would you be comfortable contacting me for a more detailed conversation or providing more detail in an email so I can follow up on this? You can contact me at lynne.mulligan@hippodigital.co.uk. Thank you.