I went through two processes, to which i spoke to a duty manager on my first interview. After couple of days i received an email stating my first interview was succesful to which i then had another interview with hotel manager.

I arrived and gave my name and asked to wait. Senior guest service assistant greeted me and we sat in the breakfast area that was empty. Off the bat was extremely comfortable and felt at ease with this person, we started talking like old friends, which I took as a good sign! Interview went smoothly, we even shared some laughter and personal insights into my life. They seemed genuinely engrossed in what I had to say, smiling with direct eye contact. Overwhelmingly positive experience.