The interview process was very easy. This HR lady calls you for a 20 minute screening call, then lets you know that she will forward all the info to a Team Manager, who will then interview you. I made it to the Team Manager interview. *I already knew that I wouldn't take the job when she said that they only pay between $14.50 to 16.00/hour (bilingual/multilingual, do not get differentials pay, as everyone gets paid the same regardless). Another BIG RED FLAG, right there. NO BUENO!!! They'll expect you to take between 100/120 calls per day on average, but they will lie to you during the interview and tell you that the average calls per day is 50-55 (yeah, right) just to get you in the door because there's a very high employee turnover rate. Thank God I already had other interviews lined up with better, more humane companies, because I don't think I would've been able to take back to back calls about very angry customers all day long, then not being able to find a Manager or Team Leader for answers on how to deal with very tough, very angry customers, then being told to "Google it" because nobody in the company has the proper/correct answers, as they don't know what's really going on. To recap: Jack Henry & Associates, basically wants you to be a robot taking back to back to back to back, ad nauseam calls about very angry customers, all.day.long!!! All of that for peanuts an hour! Oh, and if you're the last, recently hired fool, you'll have to work the latest shift on weekdays and weekends. If you have no social/family life and have nothing better to do with yourself, and you already have a lot of money at the bank, then this job is definitely for you. Otherwise, keep searching, my friends. Nobody, and I mean, no human being, should be treated like a robot, especially if that company doesn't pay you a decent wage.