online application via their job portal, then got an email about group assessment, divided into several groups consisting 6 people , all of the groups received 5/6 customer facing scenario written down on a paper and then 5 minutes to individually think of what you would do in those situations, then 20 minutes to discuss with the group. 2/3 managers were recording our works and giving marks based on contributions... they look for team communications , innovative ideas, how friendly you are.