Lyft gave me a time slot with several other interviewees. I showed up, watched a video about Lyft, and then was directed to find my name on one of the tables in a large room (that I think doubles as a cafeteria?). Two current employees were waiting at the table to interview me. As soon as I sat down I knew it wasn't going to go well. The female employee didn't like me right away. She proceeded to not be friendly for the entire interview. I wasn't surprised. Aren't women just soo awesome to each other? -_- The questions they asked weren't about me as a person or what I like about customer service they were all about Lyft. Seemed almost like trying to cultivate a cult mentality for the company. It was wierd. They did ask me to give them 3 words that described my "brand" which is just a weird question to me. Maybe it's just me, but, I'm not a brand... I'm a human being. I can describe myself and they can see the type of work I've done on my resume to get an idea of my who I am.. or my "brand". That didn't happen. They never asked about or referenced my resume. It makes me wonder if they thought I was qualified for the job, and, if not, why was I brought in for an interview. I got the feeling one person checked out my resume, a different person looked into the answer to the email response I sent back to their "hypothetical driver issue email", and then 2 completely different people did my interview. There was no consistency and I didn't feel they cared about me (which is weird because I'm a Lyft driver and I feel like they care about me as a driver). Overall, I don't feel like they're looking for a talented customer service rep. Lyft is looking for employees that fit into a very specific mold. Young, start-up company, liberal millennial types with lots of student debt. Actual people with skills and a positive attitude need not apply.