Many of the interview questions didnt pertain directly to the work Id be doing, also I had never experienced specific situations like the interviewer described and Ive had three jobs. I had to do a lot of imagining myself in the situation, thinking what would be the best action and fitting it to the job at Macy's I would be doing. This made me seem less sure of myself by not having an answer right away and being too ambivalent. Better be ready to sell that bloody highlighter or pen as well (they push credit card sales). The customer has to feel like they have to have that highlighter/pen right now or they're gonna die. Bascially the whole interview is designed so that you need talk smooth and fast.