The interview process is very simple with typical questions: 1) Tell me about yourself. 2) Tell me a time when you overcome a challenge or struggle. 3) How do you define great customer service? 4) Tell me a time when you need to take ownership of your work. 5) what is your greatest achievement 6) why do want to join M&S? 1st stage: aptitude test 2nd stage: assessment center with group activity (marketing strategy and customer support) Just right after assessment center, straight to interview room.