Straightforward
Online form asking a range of questions
Interview was with multiple people
Had to do role play on shop floor
Had to answer questions based on a video
Lastly, one to one with a manager
Domande di colloquio [1]
Domanda 1
Showed you a video and asked you questions based on it
Ho sostenuto un colloquio presso NEXT (Belford, England)
Colloquio
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso NEXT (Havant, Inghilterra) nel mese di apr 2026
Colloquio
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
