I was contacted soon after I submitted my resume by a very professional and warm recruiter who asked me a few questions and set up an interview. The interview with her was very good, we both attended the same university and generally got along. She called me the next day to set up a second interview with the Director of Operations. She was a little more direct, still friendly but not as friendly at the initial recruiter. The office is beautiful, set in a very professional district with upscale decor. Advice on the interview - be direct and yourself. You don't want to sell yourself in to a position that doesn't fit.