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      PNC Financial Services Group

      Azienda coinvolta

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      Recensioni
      Stipendi e benefit
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      Colloqui
      Ricerche correlate: Recensioni su PNC Financial Services Group | Offerte di lavoro di PNC Financial Services Group | Stipendi di PNC Financial Services Group | Benefit di PNC Financial Services Group
      Colloqui di PNC Financial Services GroupColloqui per Customer Service Associate presso PNC Financial Services GroupColloquio di PNC Financial Services Group


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      Colloquio per Customer Service Associate

      18 set 2015
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso PNC Financial Services Group nel mese di set 2015

      Colloquio

      I applied online and received an email about a week later asking to schedule a phone interview with an HR recruiter. The phone interview was very straightforward. They ask about your work experience, why you're seeking new employment, why you want to work for PNC, and some other sales specific questions (this is a sales job). IE, "Tell me about a time when you exceeded a customer's expectations." "About what percentage of the time do you meet or exceed your sales goals?" After that, we scheduled a face to face interview with the branch manager for the very next day. I was told to bring a couple copies of my resume, but when I arrived they already had a resume printed that they were looking over. The interview was with the branch manager and the teller supervisor. I was nervous before walking in but once I sat down it was a very nice experience. The interview felt more like a work related conversation. They ask the typical questions, some of them were the same or similar to ones the HR recruiter asked me, but it wasn't awkward or forced at all. I felt positive about the experience after leaving, and I received a call the next morning from the recruiter who told me they were interested in having me speak to the regional manager. We were able to set up a time for later that day. Once again I was told to bring a resume, but upon arrival he had already had my resume in hand. Not a long interview, it was once again more like a conversation. He told me he was really interested in hiring someone for this position that was "exceptional" and had a desire to move up, which was a no-brainer for me. The hours are great, and so are the benefits for what I would consider an entry-level position. Everyone I interacted with during this process was very friendly and easy to talk to. I came from a couple years manager experience so I sort of I feel like they already knew they wanted to hire me and they didn't gruel me too hard as a result, or maybe I was just overqualified and that's why the interview seemed like easy-mode. Either way, good experience all around.

      Domande di colloquio [2]

      Domanda 1

      What is a "good manager" to you?
      Rispondi alla domanda

      Domanda 2

      Tell me about a time when you had to deal with an angry customer and what the outcome was.
      Rispondi alla domanda
      1

      Altre recensioni di colloqui per Customer Service Associate presso PNC Financial Services Group

      Colloquio per Customer Service Associate

      22 gen 2021
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho sostenuto un colloquio presso PNC Financial Services Group

      Colloquio

      Normal. Mainly questions about customer service. I was changing position within the company. It was an internal interview. I did an phone interview with HR and an in-person interview with the branch manager.

      Domande di colloquio [1]

      Domanda 1

      How do you handle an upset customer?
      Rispondi alla domanda

      Colloquio per Customer Service Associate

      17 ott 2016
      Dipendente anonimo
      Pitts, PA
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto più di una settimana. Ho sostenuto un colloquio presso PNC Financial Services Group (Pitts, PA) nel mese di ott 2016

      Colloquio

      1st phone interview then 2 assessments, then a group interview with about 12 people. They sectioned off in 2 groups and questioned and at the end we came back together at the end

      Domande di colloquio [1]

      Domanda 1

      If you saw unethical what would you do? or Ethical Describe a situation that you had to multitask and how did you feel about it ?
      Rispondi alla domanda

      Colloquio per Customer Service Associate

      2 feb 2016
      Candidato anonimo a colloquio
      Chicago, IL
      Offerta rifiutata
      Esperienza positiva
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso PNC Financial Services Group (Chicago, IL) nel mese di nov 2015

      Colloquio

      Met with a panel. It lasted about 20 min. Easy interview. Many situational questions. Also, many questions based on experience. They all took turns asking about 5 questions each. As long as you give a thorough answer the first time, they won't really ask you to elaborate on your answer.

      Domande di colloquio [1]

      Domanda 1

      What would you do if a coworker was doing something questionable?
      Rispondi alla domanda
      3

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