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      Colloquio per Support Manager

      10 dic 2019
      Candidato anonimo a colloquio
      Plano, TX
      Nessuna offerta
      Esperienza neutra

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Peloton Interactive (Plano, TX) nel mese di gen 2019

      Colloquio

      I applied online and received an email later that day to schedule a phone screening with the recruiter. The call lasted about 30 min. At that time you are expected to provide salary requirements before really talking to any management or other colleagues to understand the full scope of the job. I then had a phone screening with another technology manager to understand what the job entailed. About a week later, I was then scheduled to do an in person interview with a tech support agent and the IT Director. Basically, they are a very green company when it comes to having established Teams, Processes, Metrics, Goals and are growing faster than they can scale their support model. The interview felt as if they were wanting to gather direction and information on how to build out a team, what data would I analyze etc. I could tell when I met with the director that his decision was already made and that I was not going to get an offer. He didn't ask me any questions and didn't seem to take an interest. Overall, I didn't feel like it was a good interviewing experience and it seems like they were asking a lot for the role and needed someone to take charge because most the people in IT are green or new.

      Domande di colloquio [1]

      Domanda 1

      Have I ever had any experience building out a Tier I helpdesk from the ground up?
      1 risposta