Why Pitchbook? Describe a time you dealt with a difficult client. Talk about a time you made a mistake/were criticized. How do you handle a book of business? How do you stay organized? What does customer success mean to you? How do you turn around a customer? How do you work with account managers? What kinds of settings do you work best in? If you were handling a client and did not know how to answer their question immediately how would you handle the situation? What qualities should a successful manager have? What is key to retaining clients in the long run?