Be prepared for a thorough interview process. I applied January 20 through indeed.com. On January 21 I got a confirmation email that they had received my application and we're going to review it. On February 3 I received an email asking me to take a 45 to 60 minute assessment test. On February 6 I got an email stating that I had passed The assessment and to wait few days to get either an email or phone call with more information about the next step. On February 11 I got an email stating that I was going to have a phone interview attached was able to schedule that I had to choose which one I would like to take the recruiter was going to be in Mountain standard time I had to convert Pacific standard time from Mountain standard time making sure that I was available during the interview hours that were available so I chose afternoon. My phone interview was scheduled for Monday, February 16 it ended up being Presidents' Day I was a little surprised somebody was working but absolutely welcome to the interview no matter what day or time it was.The recruiter called me exactly on time and we had an hour long phone interview he gave me a little background about the company he gave me information about the wages the benefits the hours and the pay training. He then proceeded to start the star interview. Study the star questions! but all went well I was really comfortableand he was really patient with me. On February 16 I received an email stating that I was going to be moving forward and they were going to be checking my background and to wait for the next coming days for an email with the confirmation and any paperwork to fill out online to confirm the background check. The background check was completed by higher right when they had a discrepancy or couldn't get a hold of something on my background they requested additional information via email and provided three new methods of getting the information to them by phone by email or by fax and you could take a picture of your documentation and have it scanned through to them by an app called TurboScan the app cost $1.99. Before my background check was complete I got a phone call on February 17 from another recruiter asking to schedule my face-to-face interview she told me it would be between 2 to 3 hours at the on-site location she was very flexible providing times and dates that would work for me. Immediately after that call took place she sent me a follow-up email with all the information where to go what day what time and who to ask for.my interview was yesterday I met with two super friendly really nice and outgoing recruiters I was terrified for my interview because it was supposed to be 2 to 3 hours long and I didn't know what that would entail but that time flew by my first interview was the longest my second interview was the shorter portion both are very friendly and I was taken to the customer service call center floor and sat with one of their reps. it was very helpful to sit in with the rep to get an idea of what I would be doing I was then I was picked back up by the second interview her she asked me how the calls went I described a couple of the calls and she walked me to the elevator and then to the front office window to return my visitor badge she asked me again if this is something I could see myself doing an absolutely it was I'm not waiting the next 3 to 5 days to hear back whether I got the job fingers crossed this sounds like an amazing opportunity and company and I would really love to join the team.