Started off immediately with exercise/assignment as first round — no conversation with anyone, no briefing on role, information on team size, geo coverage, current segmentations, metrics performance, challenges and pain points, etc. Exercise was to provide a 30-60-90 plan. After submission, received email informing me they won’t be moving forward with me. That was it - no conversation or in-person interaction. Pretty aloof. They did provide feedback on my plan, which was appreciated, but they were about how some points were not specific enough. Felt that it was not fair, since there was no discussion or chance for elaboration, and no sharing of details or baseline from them. Yet they expect specifics, like target percentages. Should have just plucked numbers from the air.

If they like your application, you'll be given an assignment, you'll need to answer some mock emails as if you were a CSM with remote. It involves using your experience, as well as researching their company help center. Zero feedback - they claim they have too many applicants to respond with feedback, not taking into consideration that people take a lot of time to do their task and prepare for interviewing. After being rejected, they ask for feedback regarding remote and the interview process. Ironic