After my friend referred me, I was contacted by a recruiter to set up an initial phone screen interview that would take around 20 min. This went fine, although my background does not fit a typical sales background so I had to find ways to apply my skills towards sales. She asked me what I knew about the position, why I was interested in tech sales and what I knew about the product. She asked me to do a brief sales pitch which my friend had warned me about. I felt really prepared and was glad that I was. Next they set me up for 4 1:1 interviews in the San Mateo office. 2 with current Sales Representatives and 2 with managers. The Sales representatives were more casual and didn't ask me really any questions. They advice you to prepare lots of questions for them and I felt very prepared. They asked about my background, what I was looking for in a job, etc. etc. The mangers were a little more tough and kept asking how and why I wanted to change my career and get involved in sales. I really tried to sell myself saying that I wanted the job and know I could do it. They are looking for someone who is very competitive and can reach goals for this position. If there's anyway you can showcase that I would. One of the managers asked me typical interview questions like "When was a time you hit the wall?" and "How would you change that situation now?" Another one was "What drives you?". They asked me to do a short sales pitch which I researched the Elevator Pitch and made a short 2 min. description in laymen's terms of the products and company. Download the trial, everyone asked if I had used the CRM products before. I walked away knowing I was prepared but felt like I might not have a shot since my background is so different. They are more concerned with personality, attitude, etc since they will train you and set you up with a mentorship program. About a week after the interview, they called me to say that although my interview went well, they went with someone with a tech sales background. I was upset since Salesforce.com would be an amazing company to work, they can be choosy. Good luck!