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      Colloqui di SpaceXColloqui per Customer Support Associate presso SpaceXColloquio di SpaceX


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      Colloquio per Customer Support Associate

      22 giu 2025
      Candidato anonimo a colloquio
      Hawthorne, CA
      Nessuna offerta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso SpaceX (Hawthorne, CA) nel mese di giu 2025

      Colloquio

      They invited me to a so called networking event that was basically everyone just watching two people interview at the same time in a small room, so basically treating us like cattle. Interviewer asked me what I would do if customer asked for something that was against policy and I answered that I would speak with my supervisor and try to achieve the best possible compromise for the customer. The interviewer then asks me what I would do if my manager wasn’t there. In the moment it felt like she was trying to make me say I would break company policy to help the customer since employers have to explicitly tell you that you are allowed to break policy even if you are a regular employee. So I said I would apologize to the customer and let them know I wouldn’t be able to accommodate them and she immediately ended the interview like this was some type of game. I feel like this is such a dumb question, if you want me to break company policy, you let me know I have the authority to do that, you shouldn’t have me playing a guessing game at an interview. Overall a very disgusting and humiliating place to interview at, the lady with the dreads was extremely rude too.

      Domande di colloquio [1]

      Domanda 1

      Why do you want to work in customer service?
      Rispondi alla domanda

      Altre recensioni di colloqui per Customer Support Associate presso SpaceX

      Colloquio per Customer Support Associate

      25 mar 2025
      Candidato anonimo a colloquio
      Redmond, WA
      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso SpaceX (Redmond, WA)

      Colloquio

      Phone screening with recruiter followed by onsite interview with managers. Their response time was fairly quick and the interview process was detailedly explained from the start by the recruiter. The onsite interview was easy to get to with plenty of onsite parking, and the managers were friendly and nonjudgemental.

      Domande di colloquio [1]

      Domanda 1

      What does an Internet router do?
      Rispondi alla domanda

      Colloquio per Customer Support Associate

      4 set 2024
      Dipendente anonimo
      Redmond, WA
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      La procedura ha richiesto 4 mesi. Ho sostenuto un colloquio presso SpaceX (Redmond, WA) nel mese di mar 2024

      Colloquio

      2 phone interviews in December, and 2 virtual teams interviews around March. Hypothetical and experience based questions, very standard, looking for someone customer-obsessed and very solutions oriented. They want to know you are a problem solver and prioritize positive exp for customers

      Domande di colloquio [1]

      Domanda 1

      Tell us about a time a customer or client had a demand that you could not accommodate. What did you do and what was the solution?
      Rispondi alla domanda
      1