Ho presentato la mia candidatura online. La procedura ha richiesto 3 giorni. Ho sostenuto un colloquio presso Spectrum (Melbourne, FL) nel mese di gen 2019
Colloquio
Performs all the essential duties and responsibilities of a Customer Service Representative. Assists Customer Care Professionals answering questions and/or providing coaching to ensure specialists understand troubleshooting, all products and services, and has strong knowledge of policies and procedures.
Works with Supervisors to ensure Team and Customer Care Professional development.
Assists in handling escalated problem-solving issues and difficult customer calls, while working with the management team.
Assists in identifying call driver activity and real time agent efficiencies.
Assists in building team environment.
Performs other duties as assigned.
Altre recensioni di colloqui per Customer Service Representative presso Spectrum
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Domande di colloquio [1]
Domanda 1
Experience with difficult customer and how you resolved it
Ho sostenuto un colloquio presso Spectrum (San Antonio, TX)
Colloquio
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
Ho sostenuto un colloquio presso Spectrum (Flushing, NY)
Colloquio
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Domande di colloquio [1]
Domanda 1
About previous experiences and why you want to work for Charter
