I initially applied for the position through the Cigna Website. After about 2 or 3 weeks the job recruiter contacted me and we had a brief informal phone interview. She later emailed me with the time and place where I would be conducting the Panel Interview with two supervisors from the department for which I was interviewing. First impression was that these ladies were great, they made the process feel informal as well but I tried to be as formal and professional as I could. I brought a notebook with questions that I had for them as well as took some notes on the things we discussed. I also brought a copy of my resume. Please do those things! Even if you're not very well spoken, doing these things makes you look prepared and that you're putting time and thought into the interview.