Domande poste durante i colloqui per Receptionist
Il ruolo di Receptionist prevede diverse mansioni impiegatizie, come rispondere al telefono, pianificare gli appuntamenti e lavorare vis-à-vis con i clienti. I datori di lavoro cercano candidati con eccellenti capacità organizzative, che sappiano conservare un atteggiamento positivo e collaborativo sul luogo di lavoro. Durante il colloquio è possibile che ti venga chiesto di parlare di eventuali esperienze di contabilità e pianificazione. Preparati a raccontare episodi personali che illustrino come sei riuscito a soddisfare un cliente sconfortato o a ovviare a un conflitto nella pianificazione degli appuntamenti.
Domande tipiche dei colloqui per Receptionist e come rispondere
Ecco le 3 domande più frequenti nei colloqui di lavoro per Receptionist e consigli su come rispondere:
Domanda 1: In che modo tieni il passo con un ambiente di lavoro frenetico?
Come rispondere: L'intervistatore vuole conferma che tu sia in grado di gestire un ambiente di lavoro ricco d'impegni. Quando ti viene posta questa domanda, assicurati di esporre le competenze che ti rendono adatto a lavorare in un ambiente frenetico, tra cui le capacità di multitasking, di rimanere organizzati e di comunicare in modo chiaro.
Domanda 2: In che modo affronti un cliente difficile?
Come rispondere: Quando l'intervistatore ti rivolge questa domanda, vuole capire se sei in grado di rimanere professionale anche in situazioni di stress. Nel rispondere, assicurati di spiegare che manterresti un atteggiamento educato e rispettoso tentando di aiutare il cliente.
Domanda 3: Quali sono le qualità più importanti che la figura di Receptionist deve avere?
Come rispondere: Per rispondere a questa domanda trai spunto dalla descrizione dell'offerta di lavoro, nella quale è probabile che sia menzionata l'organizzazione; quindi assicurati di citare abilità quali la pianificazione strategica, l'attenzione ai dettagli e la gestione del tempo.
Domande principali poste durante i colloqui
How would you handle a situation where you have a client who interrupt your existing interaction with a client?
13 risposte↳
I apologize and ask him or her to please step in line and I’ll be right with them. If they interrupt I say understand completely and look for a manager. If there isn’t one available, I’d ask for the source of their urgency. If it’s just them being difficult without an interest in telling me their issue I’d tell them I’ll be with them shortly, I just have to help another customer. Really it helps to keep things short and simple, moving along as quickly as possible with other tasks at hand. Meno
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I politely tell the client who interrupted to please standby and that I will be able to answer their questions/handle their issues shortly. If they need immediate attention I will call a member of the team to assist. Meno
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Jessica Cross
Tell me about your redundancy (if appropriate) or why do you want to leave your present employer?
11 risposte↳
Just told them the truth that I was looking for a job change and why.
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I am working as an independent contractor. I have a lot of Front Desk experience, from Hotels and Country Clubs. I think that my experience and drive, will make me an asset to your company. I would be delighted to introduce myself in person and discuss this wonderful position. Meno
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I have been working in The Hospitality Industry for many years , in Hotels as well Country Clubs. Now I am an independent contractor and work on several projects at this time. I am looking to go back to my roots, which is being a Front Desk Receptionist. Meno
Tell us about yourself? Are you currently working? Do you have transportation?
8 risposte↳
answered honestly.
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Yes part-time
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Yes, I have transportation and am available to work part time hours/schedule. I got certified as a certified caregiver. I’m not going, friendly, compassionate, dependable, etc. Meno
If I hire you, how long will you stay in the company?
8 risposte
Tell me about yourself
6 risposte↳
They are not asking your full name or age. Just tell them how you paved your academic and professional pathway up to now. Meno
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i m from sri lanka , 27 old i m working as chef,
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my name is shankar chaudhary currently i am working on Anantara Hotel Resort & Spa, Doha Qatar as Airport Representative. i have done HSEB on Commerce and Hotel Management form Nepal. i have almost 6 year working experience on Lux* hotels and another 6 years on Computer operator. I have my wife in my family in Nepal. Meno
Experience with patients and customer service skills
6 risposte↳
Excellent customer service
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I had many years of experience
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I am a young bilingual certified medical assistant ready to find a job match in my area i am full of motivation quick adapter full of respect and car Meno
Do you get star struck?
6 risposte↳
No I have worked with high profile clients majority of my career. I take pride in always staying professional Meno
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No I don’t get starstruck it’s all about maturity When I need to get my job don’t I do what I need to and make sure all my task is done on point. Meno
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No. Entainers are similar to the average person, they want to get in do what has to be done. Meno
What is something that you can bring to this company?
5 risposte
Do you have any experience?
5 risposte↳
Yes
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Yes I have experience with reception, sales, ect.
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Yes I have experience dealing with customers.
What days are you available and what shifts?
5 risposte↳
I have open availability interview on Monday 6 Dec 2021
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I have open availability interview on Monday 6 Dec 2021
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I have open availability.