Vantaggi
Honestly my fellow peers was great but almost all of us within 5 months regretted taking the job. We all took the job because at the time this position got back to us. It's has nothing to do with Customer Service and there's barely any sales opportunities. Holiday pay but will fire you before you get it out of spite. Beware of the Sups they lie and do not care about you.
Svantaggi
Hey, listen up. First of all, you won't have any sick days and barely any paid time off. After that so-called "training," which is basically just a bunch of slides and group activities, they'll throw you into the deep end with barely any idea of how to use their systems. And guess what? They have way too many systems, but you'll only really use three (CRM, CC, and Opus). They waste time teaching you about systems you'll never even touch. 1. The majority of calls received will primarily involve billing inquiries, customer retention, and handling irate customers. Sales opportunities may be limited, but it is expected that sales attempts be made on every call. Failure to do so may result in disciplinary action. 2. Misrepresenting information to customers in order to secure a sale is strictly prohibited. Providing inaccurate details regarding service capabilities or discounts is not acceptable. Honesty and transparency are paramount in customer interactions. 3. A significant portion of calls, approximately 60%, are transferred to other departments. This can be discouraging and impact employee morale. However, it is important to recognize that this practice is implemented to ensure that customers receive the appropriate assistance and expertise. 4. You will be thrown into a unionized contract, that is terrible, and btw the union are worthless, almost all us were fired and let go without any aid by the Union. 6. You will be thrown terrible shifts as a new hire (11am to 8pm) including Saturdays. WFH is only two days a week and suck. If you love being treated like bad with little to no sales opportunities doing fake customer service and enjoy no family time, high levels of stress and lying. This is the job for you. Mark my words you will regret it day one Furthermore, there is no commission paid during the training period, and it takes six months to receive the first paycheck. Despite demanding sales, the company does not provide compensation.
