Vantaggi
Competitive salary, generous vacation policy
Svantaggi
I worked at Angle for five months in the Business Systems Analyst role. The operations department had serious leadership issues. Most of the leadership team had no prior management experience, and it showed. Management focus on their own projects instead of developing their team. There was no emphasis on 1 on 1 meetings, team meetings were frequently cut, management never set goals with you (and therefore never checked on on career development progress), they openly admitted to being too busy to read messages, and rolled their eyes to the thought of new team channels in Slack.
I was hired after three interviews and a project where I had to demonstrate how to roll out a new process to business users, standard Business Analyst work. But when I started, I was thrown into a Jira queue of tickets doing pure production support. My job was basically to unblock Account Managers from technical issues. It had nothing to do with the role I interviewed for.
I used my BA background to suggest ways to make the ticket queue more efficient. Every suggestion got shut down. Management then expected me to clear a backlog of 400 tickets down to zero. These weren't straightforward issues—they were legacy problems up to 10 months old that I had no context for, and R&D gave almost no support. I never got a chance to do actual Business Analyst work. Management kept saying they would assign real projects after "busy season" (November through January), but they let me go before that ever happened.
The R&D department had similar problems. The individual developers were solid, but the tech leadership was inexperienced and had zero process discipline. They didn't follow SDLC guidelines at all. Changes got pushed to production multiple times a day with no documentation, no testing, and no change logs. When something broke, which was often, nobody knew why and it would take hours to figure out. They relied on one legacy developer who knew the whole system. No lessons learned, no incident management, no attempt to document knowledge or prevent the same problems from happening again.
Angle markets itself as a "tech/AI company in healthcare," but their actual operations technology stack resembles a college senior project. They outsource critical functions to cheap third party applications rather than investing in custom solutions. When I suggested building a custom/home built system, I was dismissed outright.
Management also exhibits a frustrating double standard. They speak about wanting to "mature" and operate like established companies, yet simultaneously use "we're a startup" as an excuse for poor decisions and unnecessary stress, even when those stressors are entirely avoidable.
I wouldn't recommend working here as a Business Analyst of any kind.