Awful - Recensione dipendente - Customer Service Representative presso BiGDUG

1,0
31 ott 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You can leave at end of day

Svantaggi

Everything, it's better on universal credit

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Risposta di BiGDUG
1y
Really sad to read that your experience with us was not a more positive one. We think we offer a fair package by offering Real Living Wage along with other benefits and Monday to Friday, 8.30-5 working hours. In addition, there are opportunities to build a career in the wider UK business, making Customer Services a great 'gateway' team to work in.

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2,0
23 giu 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent culture, flexible working allows for working from home

Svantaggi

High stress and workload. No clear company strategy or direction. Leadership do not keep promises

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Risposta di BiGDUG
10mo
We are sorry to hear that you found encountered any levels of unacceptable stress. We make it clear to all colleagues that as well as management they can reach out to HR or our Employee Assistance Programme for support. We believe our company strategy is clear and regularly communicated - it is the growth of all brands. We cannot comment on broken promises but please feel free to reach out to HR to discuss so we can understand where we fell short
1,0
25 mar 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

People on the ground doing the work

Svantaggi

Employed to manage a team and implement changes/improvements but controlling manager would not allow this. Micromanaged, negative feedback on all suggestions. Even had a suggestion list which was filled in, told that the list wasn’t for that ( for suggestions) controlling. Made huge strides with the team, employee satisfaction survey showed a huge improvement. I got a well done from HR, but my management did not acknowledge this in any way. Manager had no people skills or empathy, her words, yet didn’t allow me to do my job. She talked the talk and was very good at that! Also had an history of firing people who didn’t fit in with ‘her’ vision, ie had a brain and wanted to make positive impact by treating the team like people not robots. Hybrid working but new staff forced to go in more than staff already there, this caused tension and affected morale in the team. Manager couldn’t understand why. Avoid finance if you value your mental health!

1
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Risposta di BiGDUG
1y
Thank you for your feedback. We think our 'people on the ground' are great too and we are sure you are happy to hear that the team continue to do well
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