Good people let down by poor senior management - Recensione dipendente - Dipendente anonimo presso Blue Light Card

2,0
25 dic 2023
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote working available (no. of days each week depending on department) Snack drawers and game room with table tennis, pool, video games. Most people are friendly and some of the tech team people are astoundingly clever.

Svantaggi

Wages are average to lower-end of scale. Senior Management horribly detached from what’s happening “on the ground” and keep themselves distanced from the workforce. Advice from experienced people is mostly ignored, with C-Suite making the (often flawed) decisions in areas they have little or not relevant experience in. Objectives change at random, depending on who’s “shouting” the loudest, leading to much confusion. HR send out numerous surveys but rarely action/answer the pertinent questions. However, the “amazing culture” propaganda is squawked loud and often, which is somewhat ironic. Training is extremely poor, with limited options.

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Risposta di Blue Light Card
2y
Hi there. We hear you and thank you for taking the time to review working at Blue Light Card. As a growing and evolving business, we know we don’t always get things right. In our regular all-company Townhalls, one of our strategic pillars is ‘make a great workplace for colleagues’. This is why our People Team do a survey every quarter. We take that feedback seriously and we make action plans, collaboratively with colleagues, to address areas for improvement and celebrate the wins. Whilst we have implemented several colleague suggested initiatives, we know we aren't perfect and there is still room for improvement. There’s much more still to do to keep Blue Light Card as a great place to work but we’re proud of the culture we’ve built so far, and work very hard to maintain it. We believe culture isn’t ‘owned’ by one person, it’s shaped by every single colleague. With that in mind, please reach out to a member of the People Team as we’d appreciate understanding more about your insights and experience here. Kim Boot, People Director.

Esplora altre recensioni su Blue Light Card

5,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I joined as an Accounts Receivable Manager and have since developed into a Ledger Manager, taking on greater responsibility and expanding my career in a way I genuinely didn't expect so quickly. That progression says everything about how this company invests in its people. What sets this place apart is the mission — it's not just something written on a wall, it's something we hold ourselves accountable to every single day. That sense of purpose runs through everything. The people are infectious in the best way. Everyone brings a positive energy, management is genuinely supportive and approachable (no ivory towers here), and there's a real no-blame culture. We learn from what goes right and what goes wrong, which makes it feel safe to take ownership and try new things. There's real investment in staff — whether that's personal development, professional growth, or just the flexibility to manage your hours around your life. No micromanaging either, which means you're trusted to get on with your work. The benefits are great, the snack drawer is well-stocked, and the onsite gym is a brilliant perk. The cross-functional collaboration means you're never working in a silo. Overall: If you want a company with heart, ambition, and a genuine team spirit, this is it.

Svantaggi

It's fast-paced — for me that's one of the most exciting parts of the job, but if you're not someone who thrives on moving quickly, it can feel overwhelming at first. Come ready to hit the ground running.

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Risposta di Blue Light Card
3w
Thanks so much for your feedback - we're so pleased to hear that you're still loving life at Blue Light Card and contributing so meaningfully to our mission!
1,0
18 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible working is a bonus.

Svantaggi

I honestly don’t know where to start so I’ll keep my list of cons short. • belittling, condescending management that talks to you the way they would talk to their child. • Overly complex & outdated internal processes that you are expected to comply with & not question. • Extreme lack of personal communication skills from management. Now that my brief list of cons are out of the way, let’s discuss finer details. My time at Blue Light Card was nothing short of soul destroying. I joined Blue Light Card after leaving a very secure job role that I was proficient at & enjoyed. I left in favour of positive change & progressive opportunities. I very very quickly learned that I was working under extreme micromanagement that eventually came to dictate my output, crossing the Ts and dotting the I’s for me in the process. After a very short time within the role, I feared logging on every morning and was genuinely anxious to attend 1-2-1s with management. A real culture of uncertainty and anxiety was established and it left me feeling genuinely dishevelled and very unsettled. I unfortunately, very quickly learned that if your manager dislikes you, you will be managed out of the business at the same rate to which you was onboarded; with absolutely zero consideration for your wellbeing thereafter.

3
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Risposta di Blue Light Card
2mo
Thank you for taking the time to share your experience. We’ve heard the themes in your feedback clearly, particularly around management style, communication, and the impact this had on your day-to-day experience. These are areas we’re actively working on, with a clear focus on strengthening manager capability and raising the bar on what good leadership looks like at Blue Light Card. We’re really sorry to read that your time with us felt this way. No one should come to work feeling anxious, unsettled, or unsupported, and the experience you’ve described isn’t what we want for our colleagues. The behaviours you’ve called out around micromanagement and communication aren’t aligned with the standards we expect from our leaders. While we know one experience won’t reflect everyone’s, it’s important that we listen and take this seriously. If you’re open to it, we’d genuinely value the opportunity to understand more about your experience. You can contact our People Team directly. We wish you all the best for the future. Chris Lonsdale, Head of Development & Engagement
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