There is a serious lack of communication between the corporate office and the field. For me in particular, it was a painstaking process to get communication with my manager - who sat in his ivory town in Brooklyn Park and would only respond using his "assistant". I can only recall one time that he was quick to respond to a text after he would not return my calls with regards to an emergency. There is a constant "blame game" of who is responsible for what, and people do not want to take responsibility for their actions when something goes south.
I also noticed a pattern of employees who took jobs away from home showing up and the package they received not matching what they were "promised". It seemed that the company was eager to get people down to the job, and would find themselves in positions where they could not uphold the promises made to fill those jobs with qualified candidates. For example, promising a 60 hour work week (6 days/10 hours per day), and then requiring 70+ hour work weeks (10+ hours per day, 7 days per week).
The company also has a terrible tendency of changing policies and procedures on a regular basis with little to no communication with the satellite locations. Expectations are not clearly communicated.
