Don't be fooled. Don't work here. Find something better. - Recensione dipendente - Tier II Technical Support presso CyberlinkASP

1,0
7 apr 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Outstanding corporate office culture. With only very few exceptions, I got along with and enjoyed working with everyone, from my fellows starting in Tier 1, to the CEO, Chris. Meals often provided, including pizza and BBQ. There is little office drama, and I honestly didn't like leaving the coworkers behind when I left. Break room offers killer perks. A good place to chill out... but you will need it. Management and executives can be communicated with openly and easily. I was heard out every time I voiced a complaint or worried about an issue. About half the time, steps were taken to fix the issues I mentioned. The other half, however... are for the cons part of this review.

Svantaggi

Salary is far, far below market. I took the job at Tier 1, because I was intrigued by the company model, and I have the skills to get promoted quickly in any tech company I sign onto. (I was promoted quickly, which had no accompanying raise. More on that later.) But I was, even on hire, taken aback by how little hourly they were offering. Managers at a fast food burger joint make more, and work fewer hours. Overtime will destroy you. This is a place that pays salary, not hourly, and I quickly discovered that excessive overtime at this company is not only expected, but you will be punished if you don't put it in. And I am not talking about the 5-10% of overtime MOST companies expect for salaried positions. I regularly put in 5-15 hours of overtime per week, and many of my coworkers put in even more than that. I voiced my concern, many times, that Cyberlink would not be able to function if they switched to an hourly rate - the small team of techs put in so much overtime, an hourly rate, paid time and a half after 40 hours, would bankrupt this company in a month. This is an ugly truth about this company: They hire "new" techs and inexperienced ones, and then take advantage of their employees to a shocking, nearly criminal, degree, when it comes to overtime. Employee turnover on every level is so common that plans change all the time. I frankly don't know if anyone in management HAS a solid business plan at this point. If you're reading this review because they offered you a job? Don't bother. You won't enjoy it. You'll get hired, work there, and then try to find anything else.

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5,0
27 lug 2024
Collaboratore esterno anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company and people to work for

Svantaggi

What I did was remote that was nice

2,0
23 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I really liked the company itself—the staff was very nice, I got along with almost everyone, and everyone was able to do their own thing. The company also provided snacks and drinks and would occasionally bring in food.

Svantaggi

Coming in as a Level 1 support, the first week or two were great for getting a general idea of how everything works. However, there’s a big difference between learning something and actually performing the job. We were told training would last about two months, but by the end of the second week we were already placed on the main floor. At that point, the trainer began to seem annoyed when questions were asked. While I was genuinely trying to understand, I often felt discouraged or made to feel unworthy for not already knowing certain things. The workload is heavy, especially considering you’re expected to learn five different environments. Many companies are spread across different systems, which makes it extremely difficult to fully comprehend everything in such a short time. The first week of training is mostly spent just signing into and setting up multiple logins. It feels like a lot of information is thrown at you without sufficient hands-on training before being expected to perform independently. This is made more challenging by a trainer who becomes easily annoyed or passive-aggressive. Shortly after I started, three people quit within a few weeks. Many of the complaints were about the overwhelming workload and the amount of information, combined with inadequate training. It’s definitely not a role for just anyone. There’s a lot of work expected for a Level 1 position, and nothing truly prepares you because there’s something new to learn every day for different clients. I also feel the trainer was a major downfall. By about a month in, communication was minimal, and when I did ask questions, the help provided was very limited. It’s not a terrible job overall, but you don’t realize how demanding it is until you’re actually there. Some people may adapt more quickly, especially if they’ve done higher-level technical support before. However, the pay is basic and definitely does not reflect the amount of work required.

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