Dear Techies: You'll never see or use the products!! - Recensione dipendente - Enterprise Technical Support Analyst presso Dell Technologies

1,0
16 mag 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Good salary and benefits. -Nice building, plenty of free parking. -Nice colleagues. You will bond with them through shared suffering (ok, that's probably not a Pro) .

Svantaggi

I can only speak for my team. Other teams may be different. - You will be trained for several weeks. Sounds good, right? But it will be several weeks of non-stop powerpoint. You will never see or use the products. Then you will try to help customers who have been using the products for several years. Good luck with that!! - You will have a very high case-load. Too high. You will spend all day extremely stressed. You will start working through your lunch. You will start working an extra hour after work. Your colleagues are already doing the same. You will not have time to chat with them. - You will be measured constantly, and in many ways. Your manager will never be happy with your stats. - You will realize that your manager is only interested in getting good stats to present to his/her manager. Not in you, or in the customer. You are a pawn in your managers career plan. And just like a pawn, you are disposable. - You will find yourself going to alot of staff leaving events. You will ask people why they are leaving Dell. Most will say they can't take the stress any more. Some will have failed their 6-month probation because their stats were not good enough. They will tell you how relieved they are to be away from the crushing pressure. You will realize that you envy them.

Esplora altre recensioni su Dell Technologies

5,0
7 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people to have in your circle

Svantaggi

Such a huge company can feel exhausting

1,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Today? A job that helps pay the bills.

Svantaggi

The culture completely changed circa 2022. Layoffs happen every month in small batches, so they are not covered in the news with big layoffs, but the total over the last couple of years is 10-20K people per year. Current employees that I still talk to live in constant fear of being laid off. The salary gap between employees in the same function is ridiculous and discriminatory. As a leader, when I'd raise it with HR, it was never addressed. Had a situation where I was hiring an underpaid employee from another team. I wanted to give her a 60% pay increase just to match what her peers on my team made, and I had the budget to do so. HR denied my request to do that raise and only gave her a 20% increase. They didn't want to send the "wrong message" that she was underpaid before (which she was) or that other employees could expect that level of pay raise in internal promotions (regardless of whether they should). They have to come into the office 5 times/week, even though Michael Dell once made fun of CEOs that didn't adopt hybrid/remote work. Just last week, I had a former colleague resign because the stress in the current environment was taking a toll on her mental health. If you have any other option, I'd highly recommend you don't take a job at Dell.

2
Vedi recensioni per: Utile|Valutazione|Data|Tutto