A chance to grow - Recensione dipendente - Technical Support Agent presso Digital Space

The people you work with Flexible working

New systems designed without thinking of the end user or even having conversations with the people using it. No formal product training, only peer to peer so no baseline for performance or knowledge. Ego's over experience, people with titles that like to swing them around rather than listen to team members that have direct experience in their areas. Would rather stamp their authority instead of focusing on the customer experience. No progression unless you suck up, if your face doesn't fit then you are going nowhere. Lots of 'You should do it that way' but no alternatives that work so you live in 'workaround' mode all the time. Happy to pile on the responsibilities without any increase in compenation. Preaching about culture and values but it's all smoke and mirrors.

- A culture that encourages continuous improvement and learning from challenges. - Good operational knowledge and experience across the business - Continued focus on employee development opportunities, including clearer progression paths, training, and upskilling to help people grow within the business - A resilient culture where people stay committed and focused, even during challenging periods

- Recognition and feedback could be more consistent to help maintain morale and motivation -Communication between teams or departments could be more consistent to improve alignment and reduce duplication