EF Education First

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Great place to work, until you want financial stability - Recensione dipendente - Senior Customer Success Associate presso EF Education First

4,0

4 mag 2026

Senior customer success associate

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Opportunities to travel as part of the job, with expenses covered and no PTO required unless you choose to extend your trip. The people are friendly and approachable at all levels, and there’s strong representation of women in leadership—up to a certain point. The company also hosts fun summits and social events.

Svantaggi

The salary is far too low to live in Boston. The trips are also overpriced relative to the value customers receive. The company emphasizes perks and benefits as a “total package,” but it often feels like a way to distract from below-market pay. There’s little focus on retaining strong talent, turnover seems accepted, with a preference for replacing experienced employees with recent graduates willing to accept lower salaries.

Risposta di EF Education First

This is such a thoughtful review. Thank you for taking the time to share it. Concerns around salaries and career growth are important topics, and we recognize the impact these areas can have on your experience working here. Retaining strong talent is definitely a focus for us, so we’re sorry to hear that has not been your experience. As compensation packages are reviewed annually, we’ve shared your comments as part of those discussions. If you have not already done so, we would also encourage you to speak with your manager or local RED team as they can best support you.

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5,0

22 apr 2026

On tour support coordinator

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Good training, good communication especially for a remote position, flexible, great management

Svantaggi

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

Risposta di EF Education First

1mo

Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.

4,0

2 giu 2026

Tour leader

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

Svantaggi

Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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Ricerche correlate: Offerte di lavoro di EF Education First | Stipendi di EF Education First | Benefit di EF Education First | Colloqui di EF Education First

Recensioni su EF Education First Recensioni per Senior Customer Success Associate presso EF Education First Recensione su EF Education First

EF Education First

Great place to work, until you want financial stability - Recensione dipendente - Senior Customer Success Associate presso EF Education First

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