1. Rough product experience - There are quite some rough edges in the complicated product experience. It hurts to see many people want to use the app but are unable to do so due to product issues. Encouraged to see the leadership team put a lot more focus on improving product experience recently.
2. Technical debt - The team is moving to micro services, but there is still quite some technical debt in the legacy systems.
3. The handling of layoff in March could have been better - The team used to be very tight-knit, felt like a family before COVID. Many of us got caught off guard when the layoff came. This led to a good number of negative reviews on Glassdoor in the last few months. Not sure what is the best way to handle it, but given the unique culture of the company, the leadership team could have at least given people some heads-up.