Familial and some great people, operational bureaucracy and chaos. - Recensione dipendente - Assistant Vice President Client Experience Service Manager presso Envestnet

Lack of diversity in most of the company, lack of adequate training, cannot maintain/acquire great talent, growing inorganically (constant acquisitions) resulting in increased bureaucracy, lack of clear company culture, and constant pressure to assimilate new technologies. In 2018 more than half of the relationship managers were forced into a client experience role. I was so miserable that I left without having a job lined up, and was the third person to quit in three weeks. Management made completely false statements about what the job would entail, we were increasingly relegated to mundane and repetitive operational tasks, and everyone was highly overworked and stressed. Envestnet has consistently struggled to handle its own growth, with every client-facing role that I held over 5 years feeling increasingly chaotic. Client-facing teams grew exponentially while internal teams that supported them saw little to no growth or change to their processes, making every interaction with internal partners feel like pulling teeth to get anything done. There are bottleneck individuals throughout the company that are either incompetent or downright angry, several of whom we were completely dependent on to get things done.