Vantaggi
The initial salary and benefits are very competitive. The workload begins by being manageable and the work engaging. The customers you work with are largely good people doing their best and working with them is better than a lot of customer support jobs.
Svantaggi
The expectations keep rising as you stay, progressively outpacing what you can reasonably do in 45 hours a week. If you are conscientious, you'll try to keep up with expectations but eventually the bar is just too high. Raises are low for the role and industry especially when you factor in the average employee works 45+ hours a week and is very stressed. The culture took a big hit since I joined and it feels like the company doesn't even want to retain employees at this point.