Toxic Work Environment - Recensione dipendente - Implementation Consultant presso Exan Group

-Emotional management. Employee performance is not managed through ability to perform but rather if the management likes you or not. I watched 20 people be terminated because the management simply did not like them. -Improper onboarding and training. Expect a minimum 1 year learning curve to understand the basics of the system as it is not user friendly or logical combined with no training practices. -Customer Expectations are not managed properly which means that they expect many free services. It is difficult to exceed customer expectation. In addition, consultants are not protected from customer conflict which means that customer is "right" ever single time. This is quite an archaic way to manage the customer relationship. -No implementation methodology or practices. Usually 1 month before go live is extremely stressful and management will try to do patch work (which means hours of overtime for the implementation team) to get through the go live. They called it "white glove service" In the end, the go lives do not improve business practices for the customer. It simply allows them to be live with a new software. -No collaboration. Every employee for themselves and conflict between employees is not managed properly. The Professional Services department experienced quite a bit of hostility towards one another. Consultants would literally be yelling at each other in meetings in front of the directors and there was no followup. -No sense of strong leadership. It seemed that the senior leadership did not know which direction to focus on which meant constant change of goals and focus. At times, the focus would change daily.