Vantaggi
The TLs and SMEs at the AARP program are kind and always try to look out for you without being denigrating about performance. The TLs always advocate for you without fail. There is no harassment for taking bathroom breaks as needed and coworkers are genuinely nice people who care about each other a lot. The work is challenging and there is much opportunity to learn from different positions, especially digital services where you spend time learning about different sections of the AARP website.
Svantaggi
Impossible to get a raise without upskilling, which only gives you a $1 raise (Spanish agents get only a dollar raise as well despite dealing with both English and Spanish callers). If you become a chat agent, it's considered a "lateral promotion" so there is no pay raise associated. 1 and a half years at Foundever for a $0.30 raise. There is no benefits/pay investment into tenured agents at all, no matter how long you stay in the company for.