Vantaggi
Opportunity to work with some big name clients Newly refurbished office ( cockroaches gone!) Relaxed atmosphere, although different rules for different teams (e.g. work from home policy) Good social events and all welcoming Would suit an entrepreneur - not a corporate type
Svantaggi
Teams are in silos. Product team have no idea what learning problems need to be solved and the sales team believe everyone else only has jobs because of them. Product is broken with features launched into beta without telling customers and no full quality testing. Leads to a big problem for customer service and creates lots of bugs and stops ability to develop new features. Culture is broken with a high number of leavers and lots in CSM team. There is no shared accountability across departments to drive up NPS or sort out customers issues. Was told I was accountable for customer churn when their product had bugs. Many of the leadership team mean well but don't listen to the challenges or potential solutions. They walk around with their heads in the clouds without acknowledging the issues. Even with the office refurb constant basic IT issues such as not having internet. Means I often worked from coffee shops in the area. No development. For a learning company, no employee development choices.
