Sinking ship - Recensione dipendente - Dipendente anonimo presso Genomic Health

Great place to work, people are friendly and they are focused on getting the rignt information to the patients

they were bought by Exact and everything went down hill

Co-workers are the best part about this job, individuals really care about giving customers the best experience possible, and there's plenty to do, so you'll rarely get bored. Management within Customer Service (CS) is very good, for the most part. CS is mostly comprised of young people, so there's a lot of energy in the department. Subsidized lunch - you can get a beautiful salad for cheap.

Near the end of the quarter, sometimes there's "mandatory" overtime (but usually meals are included those days). Disconnect between "upper management" and CS management - CS management seems to rarely get what they ask for. The department is very understaffed, which causes all sorts of wrist and hand problems for accessioners. There's a lot of turnover - you'll find CS is a stepping stone where everyone wants to either become a supervisor, change departments, or go back to school. It's surprisingly difficult to become a full-time employee from being a contract/temp. They will pick their already full-time employees in other jobs over temps the majority of the time, even though temps are trained almost identically to full-time. Not a good job for night/evening people - shifts run for 8.5 hours in between 5:30am-5pm, but if you're a morning person it's great!