Gong

In Evolving with the times, Gong loses what made it great - Recensione dipendente - Customer Success Manager presso Gong

2,0

15 mag 2024

Customer success manager

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

- Really intelligent people - Great Product - Good benefits and pay

Svantaggi

- New leadership seems more focus on throwing out changes that they are mandating the team to do than actually enabling them for success - Feedback and concerns fall on deaf ears, no one seems interested in what the field is going through - Asks and objectives change every other week, are always extremely urgent, and truly provide no value and there is little to no enablement for the CS team on accomplishing these asks - At the end of the day, we're providing worse service to our existing customers so that time, energy, and resources can all be spent on net new customers

Risposta di Gong

Thank you for your #NoSugar feedback. We're glad you value our intelligent team, great product, and competitive pay and benefits. However, reading your concerns about the new leadership's approach to change management, lack of enablement for the CS team, and deprioritization of existing customers was difficult. Creating Raving fans internally and externally has always been a top priority for Gong, and I'm sorry if that hasn't been your experience. We are committed to continuous improvement as we evolve and value your input, if you'd like to discuss further, please reach out directly. - Suni Lobo

In Evolving with the times, Gong loses what made it great - Recensione dipendente - Customer Success Manager presso Gong

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